Contact RIZQORA

Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

Estimated Delivery Time

Delivery times are estimates and may vary due to customs, holidays, weather, or courier delays.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery location and the products in your order.

Order Tracking

Once your order has been shipped, you'll receive a tracking number by email to track your package on our Track Your Order page.

Delays

While we strive to deliver orders on time, unexpected delays may occur due to customs clearance, public holidays, weather conditions, or other circumstances beyond our control.

2. Exchange Policy

Eligible products may be exchanged if:

• The wrong product was delivered.
• The product arrived damaged or defective.
• An item or part is missing.

Exchanges are subject to product availability. If a replacement is unavailable, a refund may be offered instead.

3. Refund Policy

Once your return request is approved and the product (if required) has been inspected:

Refunds will be issued to the original payment method whenever possible.

4. Change of Mind Returns

If you wish to return a product because you changed your mind:

• The item must be unused and in its original packaging.
• Approval is at Rizqora's discretion.
• Return shipping costs are the customer's responsibility.
• Original shipping charges (if any) are non-refundable.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

• Customized or personalized products.
• Products that have been used, washed, or altered.
• Products returned without original packaging.
• Claims reported after 36 hours of delivery.
• Gift cards or digital products (if applicable).
• Items marked as non-returnable on the product page.

6. Order Cancellation

Orders can be canceled only before they are processed or shipped.

Once an order has been shipped, it cannot be canceled. If eligible, you may request a return after delivery according to this policy.

Customized or made-to-order products cannot be canceled once production has started.

7. Return Shipping

If the issue is caused by Rizqora or our fulfillment partner (such as a damaged, defective, incorrect, or missing item), we will provide an appropriate solution, which may include a replacement or refund.

For approved returns due to personal preference, customers are responsible for return shipping charges.

8. Delivery Delays

Estimated delivery times are provided for convenience and may be affected by:

• Weather conditions
• Courier delays
• Public holidays
• Customs or government regulations
• Other events beyond our control

If your order has not received any tracking updates for an extended period, please contact our support team for assistance.

9. Refused Deliveries

If a shipment is refused without a valid reason after dispatch, any non-recoverable shipping and handling costs may be deducted from the refund, where applicable.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services: including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers: including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• • Right to Access / Know: You may have a right to request access to personal information that we hold about you.
• • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.